SellerSprite Refund and Exchange Policy

Thank you for choosing SellerSprite. We are committed to providing you with high-quality services and products to help you succeed as an e-commerce seller. We understand that sometimes circumstances may require a refund or an exchange, and we want to make this process as clear and straightforward as possible. Please read this Refund and Exchange Policy carefully before requesting a refund and exchange.
 

1. Eligibility for Refund and Exchange

We do not support unconditional full refund service. After payment, no login and user can apply for a refund. But if there is a login, then we will convert unused time(＞14 days) into a refund fee; for echange, we accept the exchange between annual and monthly packages. 

2. How to Request a Refund and Exchange

2.1 To request a refund, please contact our Customer Support team at Official customer service. Your refund request must include the following information:

• Your name and contact information
• Date of purchase
• Order or invoice number
• Reason for the refund request

2.2 We may require additional information or documentation to process your refund request.

2.3 To request an exchange from monthly package to annual package, you can do it youself by going to the profile page to upgrade the package.